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Rare wines from special places

Top Australian Wines

Customer Service

Shipping & Delivery
Orders are generally dispatched the next day after receipt of payment and are shipped via couriers.

Please allow 5 - 7 days for delivery however, in extreme hot weather conditions we will not deliver until the weather is at a safe temperature to send the wine.

Privacy & Security
All information provided including email addresses will not be given to any third parties.
Returns & Replacements
Any breakages or corked wine needs to reported to Top Australian Wines on (03) 9500 9307. We will refund you or send a replacement.. Any corked wine will need to be sent back with the cork to Top Australian Wines at our expense.
To return a bottle please send to:
Top Australian Wines
PO Box 1058
Caulfield North LPO
Caulfield North VIC 3161
Upon receipt of the wine we will refund you by Paypal so please provide us with your Paypal email address or bank details for an internet payment.
Ordering
This can be made via the website or if you wish to order by phone please contact Top Australian Wines on (03) 9500 9307.
We will manually take your credit card details over the phone and once freight is calculated we will then charge your card and send you an email with all the transaction and wine tracking details.
Payment, Pricing & Promotions

Paypal

We offer payment through Paypal which offers credit card facilities for credit cards. Please go to www.paypal.com.au for more information.

Telephone Orders

All phone orders can be made by calling Martin Peston on (03) 9500 9307

Direct Deposit and Internet Payments
Please send an email to use with receipt number and any other information that we need to identify your payment.
Our bank details are:
Top Australian Wines Pty Ltd
ANZ
BSB: 013257
Account: 250528481
Viewing Orders
All current and previous orders can be viewed as a registered user of Top Australian Wines by logging into My Account.
Updating Account Information
All account information can be updated by logging into My Account.
Currency
All prices are in AUD.
Business Trading Name & Address
Top Australian Wines
PO Box 1058
Caulfield North LPO
Caulfield North VIC 3161
Security Capabilities & Policy for Transmission of Payment Card Details
All credit card information is not handled directly nor is it stored. ANZ egate capture credit card on behalf of Top Australian Wines.